Responsible Gaming
Our Commitment to Responsible Gaming
At Koala Group Services Australia, we are committed to promoting responsible gaming practices. We believe that gambling should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. If you choose to gamble, please do so responsibly and within your means.
Age Verification
Online gambling in Australia is only available to individuals who are 18 years of age or older. By accessing any casino platform through our website, you confirm that you meet the legal age requirement in your jurisdiction. We take age verification seriously and support strict compliance with all applicable laws.
Warning Signs of Problem Gambling
If you experience any of the following, you may be developing a gambling problem. Please seek help immediately:
- Chasing Losses: Continuing to gamble to recover money you've lost
- Hiding Gambling Activity: Concealing the extent of your gambling from family or friends
- Spending More Than Planned: Regularly exceeding your gambling budget or time limits
- Neglecting Responsibilities: Missing work, school, or family obligations due to gambling
- Borrowing Money to Gamble: Using loans, credit cards, or borrowed funds to finance gambling
- Mood Changes: Becoming irritable or anxious when unable to gamble
- Unsuccessful Attempts to Stop: Repeated failed efforts to reduce or quit gambling
- Gambling to Escape Problems: Using gambling as a way to cope with stress, anxiety, or depression
- Tolerance: Needing to gamble with increasing amounts to achieve the same excitement
Self-Help Tools & Limits
Most reputable casino operators offer built-in responsible gaming tools. We recommend using:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period
- Loss Limits: Cap the amount you're willing to lose in a day, week, or month
- Time Limits: Set session duration limits to prevent extended gambling sessions
- Reality Checks: Enable pop-up reminders of how long you've been gambling and how much you've spent
- Self-Exclusion: Voluntarily exclude yourself from gambling platforms for a set period or permanently
Always review your chosen operator's responsible gaming features before you begin playing.
Support & Counselling Services
If you or someone you know is struggling with problem gambling, confidential help is available through these organisations:
Australia (Primary Resource)
- Gambling Help Online
www.gamblinghelponline.org.au
Free, confidential support and counselling for problem gambling in Australia. Available 24/7.
International Support Services
- UK: GamCare
www.gamcare.org.uk
Free support, advice, and counselling for problem gamblers in the UK. - UK: GamStop
www.gamstop.co.uk
National self-exclusion scheme for online gambling in the UK. - Canada: Responsible Gambling Council
www.responsiblegambling.org
Evidence-based resources and support for problem gambling in Canada. - USA: National Council on Problem Gambling
www.ncpgambling.org
National helpline: 1-800-522-4700 (free and confidential)
Take Action Today
If gambling is no longer fun or is causing problems in your life, seek help now. There is no shame in reaching out. Professional counsellors are available to support you through this difficult time. Contact one of the services listed above or speak with a trusted friend, family member, or healthcare provider.
Remember: Gambling should be a form of entertainment, not a financial solution. Bet only what you can afford to lose, and never gamble under the influence of alcohol or when experiencing emotional distress.